PIT docs
 v1.0.0
Get help
● Reference · Help

Support
how we help.

Where to ask, what item support covers, updates, refunds and your licence.

01How to get help

Support runs through your CodeCanyon item page (Support tab or comments):

  1. Search these docs firstPress / and type the error or the page name. Most setup questions are answered in Troubleshooting.
  2. Check StatusThe console's Status page names failing checks and why.
  3. Open the item page on CodeCanyonSign in with the account you bought with.
  4. Use the Support tabFor questions about your own installation. Use the Comments tab for general questions other buyers may also have.

Get a fast answer

  • Send the PIT version (version in package.json), your hosting (local, Fly.io, Render, Docker) and the output of node --version.
  • Paste the exact error and the command you ran, plus the server log lines around it.
  • Never send private keys, seed phrases, agent keys, .env files, ADMIN_SECRET_KEY, OPERATOR_TOKEN, API keys or passwords, and never post them in comments. We will never ask for them.

02Item support policy

Support follows Envato's item support policy. The support period included with your purchase, and the option to extend it, are shown on the item page.

IncludedNot included
  • Answering questions about how the item works
  • Help with bugs and reported issues in the code as delivered
  • Updates that fix reported bugs
  • Installation and hosting on your accounts
  • Customization, custom design and new features
  • Problems caused by modified code or third-party services
  • Trading results, strategy or prompt tuning, legal, tax or investment advice

03Updates and refunds

  • Updates: download new versions from your CodeCanyon Downloads page. Every version is listed in the Changelog, with migration steps (how to update).
  • Refunds: follow Envato's refund policy.

04Licence

You receive the full source code under Envato's Regular or Extended licence, depending on your purchase. Read the terms on the item page before you run several sites or charge your users. Third-party packages and fonts keep their own licences; see Credits & licences. You are responsible for your own terms of use, risk notice and compliance where you and your users are.

05Reporting a security issue

Found a vulnerability in the code? Report it privately through the item's Support tab, with steps to reproduce. Please do not post it in public comments.